Shipping Policy

Production times vary depending on the product and order size.

Estimated production and delivery timelines are provided before each order is confirmed.

Shipping costs are calculated at checkout or included in your quotation where applicable.

Customers will receive shipping updates when available.

Refund Policy

Because many of our products are custom-made, all sales are considered final once production begins.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your shipment.

We will work with you to resolve the issue through replacement, repair, or another appropriate solution.

Privacy Policy

Viet-Direct Canada values your privacy.

Personal information collected through our website is used only to process orders, communicate with customers, and provide support.

We do not sell or rent customer information to third parties.

Information may be shared only with trusted service providers when necessary to fulfill your order or comply with legal requirements.

Terms & Conditions

By using this website, you agree to our terms and conditions.

Product descriptions, pricing, and availability are subject to change without notice.

Customers are responsible for reviewing and approving artwork before production begins.

Viet-Direct Canada is not responsible for delays caused by shipping carriers, customs processing, or circumstances beyond our control..